Training for the team that changes most.

We built Academia Soriana, the training platform for Soriana's Fresh departments, on an interface that recalls Netflix: a screen people already know, familiar from day one.

Systems
Tech

Floured hands holding a phone with the Academia Soriana catalog, in a bakery

Client
Industry: Retail, supermarkets
Disciplines: Learning platform, UX/UI, video lessons, evaluations and gamification, badge design
Year: 2023

The challenge

Soriana needed to train its Fresh departments: people in many different roles, with high turnover, who have to learn every process quickly and the same way in every store.

In numbers

registered users: 60,208
people trained in the last year: 16,000+
hours of courses: 97,013
courses passed: 125,518

A catalog that works like streaming.

Courses sorted by department, in rows anyone can browse without being taught how.

The platform

Every process, one lesson away.

Each department has its own courses, with a video lesson for every process. A library keeps the operating manuals of each area close at hand, for when someone needs to check a step on the floor.

Inside Academia Soriana

From the department row to the lesson, and from the lesson to the manual behind it.

The Alimentos Preparados department page, with its courses as cards — Courses by department

A video lesson on labelling and packing, with the course chapters and the next step to the evaluation — A video for every process

The Bakery library, with operating manuals and guides — The manuals library

In every lesson

01
Watch.
A short video shows the process as it's done in the store.
02
Answer.
Each lesson closes with an evaluation, repeated until every answer is right.
03
Earn.
Points for every lesson passed, and progress shown course by course.

The evaluation
Points
Progress by course

Learning that shows, outside the screen too.

BadgesOne for each department

Badges

A badge worn on the job.

We also designed physical badges for each department. They reward what people learn, and they help store managers see who is ready to cover an absence, take a vacancy or step up to more responsibility.